This course is aimed at Employers, Managers and others who have a responsibility for staff in which their role places them at risk of Workplace Violence and Aggression. <\/p>\n\n\n\n
Course Contents:<\/strong><\/p>\n\n\n\n \u2022 Health & Safety (H&S) employer and employees legal responsibilities Managing Risk<\/strong><\/p>\n\n\n\n \u2022 How we minimise it Following an incident<\/strong> Legal Responsibility (liability)<\/strong> Debriefing <\/strong> “As a manager of staff dealing with aggressive customers this training has given me the knowledge on what my legal responsibilities are and how to support my staff , the contents and delivery was excellent”<\/p>\n","protected":false},"author":2,"featured_media":141,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[],"_links":{"self":[{"href":"https:\/\/www.realismtraining.co.uk\/index.php\/wp-json\/wp\/v2\/posts\/140"}],"collection":[{"href":"https:\/\/www.realismtraining.co.uk\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.realismtraining.co.uk\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.realismtraining.co.uk\/index.php\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.realismtraining.co.uk\/index.php\/wp-json\/wp\/v2\/comments?post=140"}],"version-history":[{"count":2,"href":"https:\/\/www.realismtraining.co.uk\/index.php\/wp-json\/wp\/v2\/posts\/140\/revisions"}],"predecessor-version":[{"id":143,"href":"https:\/\/www.realismtraining.co.uk\/index.php\/wp-json\/wp\/v2\/posts\/140\/revisions\/143"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.realismtraining.co.uk\/index.php\/wp-json\/wp\/v2\/media\/141"}],"wp:attachment":[{"href":"https:\/\/www.realismtraining.co.uk\/index.php\/wp-json\/wp\/v2\/media?parent=140"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.realismtraining.co.uk\/index.php\/wp-json\/wp\/v2\/categories?post=140"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.realismtraining.co.uk\/index.php\/wp-json\/wp\/v2\/tags?post=140"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
\n\u2022 H&S views on Violence & Aggression in the workplace
\n\u2022 The importance of sharing of information on risk
\n\u2022 To raise awareness of the meaning of the terms Work place Violence and Aggression
\n\u2022 Define the terms \u2018violence and aggression\u2019
\n\u2022 How an incident can affect the individual
\n\u2022 To raise awareness of the importance of recording, reporting incidents of violence and aggression.
\n\u2022 Look at recording & reporting procedures<\/p>\n\n\n\n
\u2022 How we manage it
\u2022 How we learn from it<\/p>\n\n\n\n
\u2022 Immediately
\u2022 As soon as possible
\u2022 Later down the line<\/p>\n\n\n\n
\u2022 Health & Safety legislation
\u2022 Assault & battery
\u2022 Duty of Care
\u2022 Self defence<\/p>\n\n\n\n
\u2022 Importance of debriefing
\u2022 Debriefings process<\/p>\n","protected":false},"excerpt":{"rendered":"